Frequently asked questions

Doctavie connects patients, doctors, pharmacies, labs and imaging centers on a single care loop. You book appointments, consult by video or in person, receive digital prescriptions and send them to the pharmacy of your choice.

Search for a doctor by specialty or wilaya, pick an available slot and confirm. You get a reminder before the consultation, whether in person or by video.

Yes. Creating an account, searching for a practitioner and booking are free. You only pay for the consultation itself, at the price set by the doctor.

The app (iOS and Android) gives you the full experience — messaging, prescriptions, reminders and follow-up. You can also find a doctor and book directly from the website.

Yes. Doctors who offer it provide video or audio consultations; some also accept asynchronous reviews — you describe your situation and the doctor replies within 24 to 48 hours.

Sign up on the Console, submit your medical registration number and supporting documents. We verify every account by hand before activation.

Calendar and slots, video consultations, structured prescriptions, certificates, secure patient messaging and a centralized patient record — all in the browser, with no new hardware.

Doctavie covers booking, teleconsultation, prescribing and patient follow-up. Many practices use it as their main tool; it works alongside your other tools when needed.

Prescriptions arrive as structured data — INN, brand, dose, substitution flags — readable without a single phone call. The pharmacy confirms availability in one click.

Yes. Prescriptions arrive CHIFA-compatible and pharmacies can record third-party-payer dispenses for CNAS reconciliation.

Yes. Practitioners can order lab tests and imaging exams; results return to both the patient and the prescribing doctor inside the loop.

Yes. Choose monthly for flexibility, or yearly for two months free. You can switch at your next renewal.

Doctors in Algeria pay by CIB or Edahabia card via Chargily. Diaspora doctors can pay with an international card.

We warn you as you approach the limit. Upgrade at any time to raise it — your data and patients are never locked.

Any time. Your plan stays active until the end of the period you already paid for, then reverts to Free.

Yes. Doctavie complies with Law 18-07 on personal data protection. Your data is accessible only to you and the caregivers you consult.

You, and only the practitioners with whom you have an ongoing appointment or exchange. You stay in control of access.

Yes, at any time, from the app settings or via the delete-account page. Your data is erased in accordance with the law.