Terms of Service

1. About Doctavie

Doctavie is operated as a telemedicine platform serving the Algerian market. The Service offers appointment booking, video / audio / chat consultations, prescription writing and rendering, pharmacy stock visibility and dispensing, asynchronous specialist review by diaspora doctors, and CHIFA-compatible documentation.

Doctavie is not itself a clinic, hospital, pharmacy, or insurer. Doctavie does not practise medicine and does not dispense medication. The clinical relationship is always between you and the licensed clinician or pharmacist who serves you through the Service.

2. Eligibility

You must be at least 18 years old to register a personal account on Doctavie. Children under 18 may be added as dependents under a parent or legal guardian's account using the Family Members feature.

Doctors must hold a valid Algerian medical licence (CNOM number) to register as in-Algeria practitioners. Diaspora doctors must hold a valid medical licence in their country of practice. Pharmacists must hold a valid Algerian pharmacist registration. By registering in any of these professional roles, you confirm that your licence is current and that you are authorised to practise in the role you select.

Doctavie may verify any credential you submit and may suspend or terminate any account whose credentials cannot be verified, have expired, or have been withdrawn by the relevant professional body.

3. Accounts and verification

You are responsible for keeping your login credentials confidential and for any activity that occurs under your account. You must notify Doctavie immediately if you suspect unauthorised access.

Professional accounts (doctors, pharmacists, pharmacies, clinic staff) are subject to manual verification before they are approved for full use. You may be asked to upload a copy of your professional licence and a national identity document during onboarding.

4. Patient terms

As a patient, you may book appointments, hold consultations, receive prescriptions, request asynchronous specialist reviews, and route prescriptions to the pharmacy of your choice. You may also add and manage Family Members for whom you are the legal guardian or who have given you consent.

You agree to provide accurate medical information and to notify the clinician of relevant history, allergies, current medications, and emergency conditions. The quality of any clinical recommendation depends in part on the accuracy of what you share.

You acknowledge that telemedicine is not a substitute for emergency care. If you believe you are experiencing a medical emergency, you must contact local emergency services (in Algeria, dial 14 / 1548) or go to the nearest emergency department.

5. In-Algeria doctor terms

Doctors practising in Algeria are responsible for the clinical content of every consultation, prescription, and medical note they produce through the Service. You agree to comply with the rules of the Conseil National de l'Ordre des Médecins, all applicable Algerian healthcare regulations, and the rules governing controlled substances (Tableaux A, B, and C).

Doctavie provides the technology, the operational console, and the patient-facing experience. Doctavie does not direct your clinical judgement and does not act as your employer.

Subscription tiers (Free, Pro, Clinic) determine the volume and types of features available to you. Fees collected from patients are remitted to you net of platform fees, in DZD, on the schedule communicated in your console.

6. Diaspora doctor terms

Diaspora doctors are Algerian-trained physicians practising outside Algeria who, through Doctavie, may offer asynchronous specialist reviews to patients in Algeria. You confirm that you hold a valid medical licence in your country of practice and that the asynchronous review activity offered through Doctavie is permitted under the rules of your local regulator.

A diaspora consultation through Doctavie is an asynchronous specialist opinion based on the documents and questions submitted by the patient. It is not an in-person examination. It does not by itself constitute a prescription valid in Algeria. Diaspora doctors may not write prescriptions for medications classified under Tableau A, B, or C of Algerian pharmaceutical law through the Service.

Payouts to diaspora doctors are made in the currency selected in your profile (DZD, EUR, USD, CAD, GBP, or AED) to the account you provide. You are responsible for declaring this income in your country of tax residency.

7. Pharmacist and pharmacy terms

Pharmacists and pharmacies registered on Doctavie may receive structured prescriptions issued through the Service, manage the corresponding pharmacy orders, and report stock availability for the medications they dispense.

Each dispensing must be performed by a licensed pharmacist. Dispensing of controlled substances (Tableaux A, B, C) requires the verification of the patient's identity in accordance with Algerian law. Once a controlled substance has been partially or fully dispensed, the prescription becomes immutable in the Service.

Pharmacies are responsible for the accuracy of the stock information they publish through the Service. Doctavie provides the technology that surfaces this information to patients but does not warrant that any particular medication is in stock at any particular time.

8. Telemedicine: scope and limits

Doctavie consultations may be conducted by video, audio, chat, or in-person, as selected by the doctor. Asynchronous specialist reviews are conducted in writing, with optional audio annotations, within an SLA of 48 hours from the moment payment is confirmed.

Telemedicine is appropriate for many situations but not for all. The clinician serving you may, at any time, decline to issue a clinical opinion, decline to write a prescription, or refer you to in-person care. You acknowledge that this is a clinical safeguard and not a service failure.

Doctavie does not record audio or video calls. Text-based consultation messages are stored in the medical record associated with your appointment, in accordance with the Privacy Policy.

9. Prescriptions and controlled substances

Prescriptions issued through the Service are valid for ninety (90) days from the date of issue, except prescriptions including a Tableau B narcotic substance, which are valid for seven (7) days only, in accordance with Algerian pharmaceutical law.

Prescriptions including a Tableau A, B, or C substance are single-fill: once partially or fully dispensed, the prescription cannot be re-dispensed. The patient's identity must be verified at the point of dispensing.

Prescriptions are rendered in a CHIFA-compatible PDF that the patient may present at any pharmacy. Doctavie maintains an audit trail of every state change of every prescription for accountability and reimbursement purposes.

10. Payments, fees, and refunds

Patients pay consultation fees and asynchronous review fees at the moment of booking, in DZD, through one of the supported payment channels (currently Chargily and BaridiMob, with cash-on-delivery available for medication orders fulfilled by partner couriers).

A platform fee is deducted from each consultation. The remainder is remitted to the doctor or specialist who delivered the consultation, on the schedule indicated in their console. Diaspora doctor payouts are remitted in the currency selected in their profile.

A consultation that the doctor cancels is refunded in full. A consultation that the patient cancels at least 24 hours before the scheduled time is refunded net of any non-recoverable processor fees. A no-show is non-refundable. Refund decisions for asynchronous reviews follow the SLA rules surfaced at booking.

11. CHIFA and reimbursement

Where you provide your CHIFA card number and other reimbursement details, Doctavie generates a CHIFA-compatible prescription PDF that you may present at a pharmacy or at a CNAS / CASNOS office to obtain reimbursement, in accordance with the rules of the Algerian National Health Insurance.

Doctavie does not, at the date of these Terms, submit reimbursement claims to CNAS or CASNOS on your behalf. The reimbursement relationship is between you and your insurance scheme.

12. Reviews and ratings

After a completed consultation, a patient may rate the doctor on a five-star scale and leave a written comment. A review may be submitted anonymously. Doctavie may moderate or remove reviews that are abusive, defamatory, irrelevant, or not in good faith.

A doctor whose review the patient considers unfair may dispute the review through the Service. While a dispute is open, the review is not counted toward the doctor's aggregate rating.

13. User conduct

You agree not to use the Service to harass, defame, or harm any other user; to upload content you do not have the right to share; to share another person's medical information without their consent; or to attempt to gain unauthorised access to any part of the Service.

Doctavie may suspend or terminate any account that uses the Service in violation of these Terms or of applicable law, with or without prior notice.

14. Intellectual property

The Doctavie name, logo, mark, and the software, design, and content of the Service are the intellectual property of the operator of Doctavie and its licensors. Nothing in these Terms grants you a licence to use them other than as strictly required to use the Service.

You retain ownership of the medical content, documents, and personal information you submit through the Service. You grant Doctavie a limited licence to host and process that content solely as necessary to provide the Service to you and the clinicians or pharmacists you authorise.

15. Limitation of liability

Doctavie provides the Service on an "as available" basis. To the maximum extent permitted by Algerian law, Doctavie is not liable for any indirect, incidental, or consequential loss arising from your use of, or inability to use, the Service.

Doctavie is not liable for the clinical decisions of any doctor or for the dispensing decisions of any pharmacist who serves you through the Service. Doctavie is not liable for outages, delays, or limitations attributable to internet connectivity, the operation of mobile networks, or the operation of third-party processors (including payment, mapping, video conferencing, and messaging providers).

16. Indemnification

You agree to defend and hold harmless Doctavie, its operators, employees, and partners from any claim arising out of your breach of these Terms, your violation of applicable law, or your infringement of any third party's rights.

17. Changes to these Terms

Doctavie may modify these Terms from time to time. The current version is the version published at the URL where you are reading this document. We will give reasonable notice in advance of any change that materially affects you, including by email or in-app notice. Continued use of the Service after the effective date of an updated version constitutes acceptance of the change.

18. Termination

You may close your account at any time through the Service or by contacting Doctavie. Doctavie may suspend or terminate your account if you breach these Terms, if your professional licence is withdrawn, or if Doctavie is required to do so by law.

Termination does not affect medical, pharmaceutical, or financial records that Doctavie is legally required to retain. Sections that by their nature should survive termination (intellectual property, limitation of liability, indemnification, governing law) survive termination.

19. Governing law and dispute resolution

These Terms are governed by the laws of the People's Democratic Republic of Algeria. Any dispute arising out of or relating to these Terms or to your use of the Service shall, in the first instance, be addressed in good faith between you and Doctavie.

If a dispute cannot be resolved amicably, it shall be brought before the competent courts of Algiers, except where mandatory law gives jurisdiction to a different forum.

20. Contact

For any question about these Terms, you may contact Doctavie at support@doctavie.com.